Privacy Policy

Effective Date: July 11, 2025

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1. Introduction Welcome to CVND ("we," "us," or "our"). We are committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, share, and protect the information you provide when you visit our website (the "Site"), purchase our products, or otherwise interact with us.

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Our main office is located in Santa Isabel, Puerto Rico. This Privacy Policy is intended to comply with applicable U.S. federal laws.

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2. Information We Collect We collect information to provide and improve our services for you. This information includes:

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a. Personal Information You Provide:

• Contact and Order Information: Name, email address, shipping address, billing address.

• Payment Information: When you make a purchase, payment is processed by our third-party payment processors. We do not directly store your full credit card details. You may be required to provide your credit card information directly to these processors.

• Account Information: If you choose to create an account, we collect your name, email address, shipping, and billing addresses. You may also have the option to save payment information with our third-party payment processor through your account for future purchases.

• Optional Information: Phone number (if you choose to provide it).

• Communications: Records and copies of your correspondence (including email addresses) if you contact us.

b. Information Collected Automatically: While you browse and interact with our Site, we or our third-party service providers (such as our website hosting platform) may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Site, including traffic data, general location data (derived from IP address), logs, pages visited, other communication data, and the resources that you access and use on the Site.

• Information about your computer and internet connection, including your IP address, operating system, browser type, and device information.

The technologies we use for this automatic data collection include cookies. A cookie is a small file placed on the hard drive of your computer.

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3. How We Use Your Information We use the information we collect for various purposes, including:

• To process and fulfill your orders, including managing payments and organizing shipping through our manufacturing and fulfillment partners.

• To communicate with you about your orders, provide customer service, and respond to your inquiries.

• For marketing and promotional purposes, such as sending you emails about new products, special offers, or other news if you have opted-in to receive such communications. You may opt-out at any time via a link provided in the email or by contacting us.

• To invite you to participate in optional surveys to help us improve our products and services.

• To maintain the security and integrity of our Site, prevent fraud, and ensure the safety of our users.

• To comply with applicable legal obligations, court orders, or government regulations.

• To operate, maintain, and improve our Site, products, and services, including for analytical purposes.

4. How We Share Your Information We do not sell your personal information in the traditional sense (i.e., in exchange for monetary consideration). However, certain sharing with third-party partners for purposes such as targeted advertising may be considered a "sale" or "sharing" under certain privacy laws. We may share your personal information with third parties in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as:

  • Our e-commerce platform and website hosting provider to operate our online store.

  • Our manufacturing and fulfillment partners who create and ship your products.

  • Third-party payment processors to securely process your payments.

  • Email marketing service providers to send communications if you have opted-in to receive them.

  • Analytics providers to help us understand how our Site is used.

• Marketing and Advertising Partners: We may share certain information (such as information collected by cookies or other tracking technologies) with third-party advertising partners to show you advertisements on other websites that are more relevant to your interests (targeted advertising). You have the right to opt-out of this sharing (see Section 8: Your Rights).

• Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect against legal liability.

• Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CVND's assets.

5. Cookies and Tracking Technologies Our Site uses cookies and similar technologies to help the Site function properly, remember your preferences, understand how you use our Site (analytics), and support our marketing efforts. You can manage your cookie preferences through your web browser settings and, where applicable, through the cookie consent tools on our Site.

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6. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or tax reporting requirements.

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7. Data Security We take reasonable administrative, technical, and physical measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

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8. Your Rights Depending on applicable state privacy laws, you may have certain rights regarding your personal information, including the right to:

• Confirm and Access: Confirm if we are processing your personal information and access it.

• Correct: Request correction of inaccuracies in your personal information.

• Delete: Request deletion of your personal information, subject to certain exceptions.

• Obtain a Copy (Portability): Obtain a copy of your personal information in a portable format.

• Opt-Out: Opt-out of the processing of your personal data for targeted advertising or the "sale" of your personal data.

To exercise your rights, please contact us at servicios@cvndpr.com.

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9. Children's Privacy Our Site and products are not primarily directed to children under 13, and we do not knowingly collect personal information from children under 13 in compliance with COPPA.

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10. International Data Transfers Your personal information may be transferred to, stored, and processed in countries other than your own, primarily in the United States. We take steps to ensure adequate safeguards are in place to protect your information.

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11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with a new effective date.

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12. Contact Us If you have any questions or concerns regarding this Privacy Policy, please contact us at: Email: servicios@cvndpr.com